Dedicated vehicles patrol certain toll routes to enhance safety to road users. Road side assistance would typically entail providing assistance to motorists who experience mechanical failures, running out of fuel, overheating, punctures, flat batteries or are involved in an accident. Sufficient fuel and / or water is provided to road users enabling them to continue to the closest repair facility / fuel station or place of safety. In the event of an accident, basic medical assistance is provided prior to the Emergency Medical services arrival and road users are assisted in contacting towing service providers for further assistance should the vehicle require towing. A Road Incident Management System is implemented at the scene of an incident [RIMS], facilitating the emergency services accessing the scene quickly.
Specific vehicles also park at identified high incident areas and work closely with all route services and the recognised emergency services such as RTI (Road Traffic Inspectorate), SAPS, Fire Departments, Emergency Medical Services and local breakdown service providers.
The route patrol units are trained in basic fire fighting, first aid, traffic control and RIMS, thus rendering basic first responder assistance until the appropriate emergency service/s arrive on site to deal with the emergency. Assistance is provided at accident scenes in terms of pre warning to other motorists to prevent secondary accidents. Route assistance teams also aid with clean-ups of debris and oil spillages at accident scenes. Vehicles carry basic medical supplies, tools, cones, signage, etc.