Tolcon Group (Pty) Ltd – PRIDE
On the 1st of December, 2009, Tolcon launched its employee recognition program, aptly named, “PRIDE”, which stands for Personal Responsibility in Delivering Excellence.
Why Recognise Our Employees?
In the pursuit of “Best in Class”, we believe that our employees are our most valuable assets, and not only do we want to ensure that we engage with our people to ensure that they are fully equipped to deliver business success, but we also believe that staff behaviour is key to providing clients with a high-quality experience.
How It Works?
Nomination boxes and nomination ballots have been placed at every business plaza/operation, where employees nominate fellow employees for going above and beyond their required daily activities. They are encouraged to recognise themselves and each other for looking past job descriptions and going the extra mile. In addition, stakeholders and road users also make PRIDE nominations. Every quarter, each plaza/operation sends their employee and route patrol nominations to Head Office, where the PRIDE Committee evaluates each and every nomination and selects the most outstanding behaviour from each plaza/operation as the quarterly winners. Each winner then receives a recognition award of R500 and a certificate for winning that quarter.
.01 Individual Recognition
Categories within the programme for which an employee can be nominated include the following: –
- Appreciation Award
- Achievement Award
- Great Idea Award
- Green HSE Award
- Customer Service Award
At the end of each year, winners are selected per region from all quarterly plaza/operational winners. These Regional winners receive a recognition award of R1000 and star treatment at the year-end function for themselves and their partner. At the year-end function, one overall winner is selected from the five regional winners by means of a vote. This winner receives an additional recognition award of R5000.
.02 Group Recognition
In addition, to encourage teamwork, there is also a plaza/operational award. Each plaza/operation is evaluated every six month’s in the following areas:
- Training
- Shortages
- Disciplinary Actions
- Attendance
- Health, Safety, Environmental and Quality Audits
- Internal Audits
The above areas are reported on every month in graph format and displayed for all employees to see and identify areas of improvement. This encourages teams to work together.
Each employee from the winning plaza/operation receives a monetary recognition reward for their contribution as part of the winning plaza/operation.